Clinic Procedures & Policies

Intake Forms

For your initial appointment, we require a comprehensive health history form to be completed. A link to the health history and intake forms can be found attached to the confirmation of booking email. Please complete the intake forms ahead of your appointment for an uninterrupted treatment experience. If the intake forms are not completed before your appointment, the time needed to fill them out will reduce your actual treatment duration.

Masking

Wearing a mask is optional, but if it provides you with a sense of comfort, feel free to do so. Our practitioners have the discretion to wear a mask during treatment and will gladly accommodate your request for them to wear one at your appointment.

Pre-natal & Post Natal Massage

We offer both pre-natal and post-natal massages. Our clinic is equipped with the BodyCushion system, a specialized setup that permits expectant individuals to comfortably lie on their stomachs. The cushions create a supportive pocket for the stomach, alleviating pressure on the lower back and enabling a relaxing experience. However, if lying face down is not preferable, our therapists are well-trained in a side-line approach to ensure your comfort.

Harassment & Respect

At Zenergy, we prioritize creating a safe environment for both our team and clients. Harassment in any form is strictly prohibited, and any such behaviour will result in termination of the client relationship. Our clinic is located within our home, where our children are an integral part of our lives, experiencing growth and life's journey. We kindly request your utmost respect and kindness towards our home, our children, and our community as you enjoy our welcoming space.

Respect

Fairness

Comfort

Welcome

Ensuring a seamless scheduling experience



We empathize with the unpredictability of life and the unforeseen circumstances that can occasionally interfere with scheduled appointments. At our clinic, we prioritize fairness and transparency in our cancellation policy. We kindly ask for a 24-hour notice if you need to cancel your appointment. Failing to show up or cancelling at the last minute leaves a gap in our therapist's schedule that could otherwise be filled to accommodate other clients in need. To uphold the integrity of our scheduling system and honour our commitment to both our clients and therapists, our cancellation policy necessitates a 100% appointment fee charge. We appreciate your understanding and cooperation.

Contact us any time